
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
What is a phishing attack?
A phishing attack is an online method used by scam artists and hackers to steal personal information and money. Typical phishing attacks are found in two forms:
- An e-mail masquerading as a message from a trusted source such as a bank or service provider.
- A website masquerading as a trusted source such as a bank or service provider which prompts you to input key personal information such as login details or credit card numbers.
To prevent your web hosting service being used to facilitate a phishing attack is to ensure you keep it up to date to reduce the potential for it to be hacked. When a website script (such as a common CMS) is hacked, phishing attack sites can be injected allowing your service to unwittingly facilitate phishing attacks.
Keeping your website up to date can help prevent this occurring.

We Are Here to Help You
Get in touch with one of our local experts at any time.